Terms of Service

Stelloo is a marketplace. We connect customers with independent laundries (“laundry partners”) and with runners who collect and deliver garments. The laundry you choose cleans your items; Stelloo arranges the booking, payment, pickup and delivery, and support.

• You must be at least 18 years old, or use Stelloo with the permission of a parent or guardian.
• Give accurate details, especially your phone number and pickup address, so runners can reach you.
• Keep your login secure. You’re responsible for activity on your account; tell us straight away if you think someone else has used it.
• We may suspend or close an account that breaks these terms, is used for fraud, or puts our partners at risk.

• Each laundry sets its own prices. Before you pay, you see the full price of your order: the laundry’s price for each item, any express charge, and the pickup and delivery fee. That’s the total you pay; there are no hidden charges.
• You pay when you book, through our payment partner Paystack (card, bank transfer, or USSD). Stelloo never sees or stores your card details.
• Your order is confirmed once Paystack confirms your payment. If a payment fails, the order stays unpaid and nothing is collected.
• Laundry times are estimates. Weather, traffic, or the condition of items can cause delays; we’ll keep your order status up to date in the app.

You can cancel in the app any time before a runner collects your items, and you’ll get a full refund. After collection, contact us and we’ll help. The details are in our Refund Policy, which forms part of these terms.

• Check pockets before pickup. We aren’t responsible for cash, jewellery, documents, or other items left in garments.
• Tell us about delicate, valuable, or non-colourfast items in the order’s special instructions. Items are cleaned according to their care labels.
• Don’t send items that are hazardous, soaked in chemicals or fuel, or contaminated with bodily fluids beyond normal wear. Runners and laundries may refuse them.
• Normal wear and tear, shrinkage or colour run in items without a care label, and damage from defects that already existed aren’t covered.
• If something goes wrong (an item is missing, damaged, or not properly cleaned), tell us within 48 hours of delivery. We’ll investigate with the laundry and runner and put it right as described in the Refund Policy.

• Laundries join after we review their application and documents. You set your own prices for the services on Stelloo and can pause orders at any time.
• Stelloo keeps a commission on each paid order: currently 12% of the order’s service total (items plus any express charge). The pickup and delivery fee is Stelloo’s. Your portal shows your earnings on every order.
• When your payout account is connected, Paystack settles your share straight to your bank on its settlement schedule. Until it is, Stelloo receives the payment and pays you your share.
• You’re responsible for cleaning items with care and according to their labels, keeping order statuses up to date, and the conduct of your staff.

• Runners join after we review their application, documents, and vehicle details.
• You choose when to go online and which trips to take. You’re paid for each completed trip at the rate shown in the runner app, on the schedule Stelloo tells you.
• Handle customers’ items with care, follow the trip steps in the app, and treat customers and laundry staff with respect. You’re responsible for your vehicle, licence, and following traffic laws.

Don’t misuse Stelloo: no fraud, fake orders, harassment of runners, laundries, or customers, attempts to take payments off the platform to avoid fees, or interference with the service or other people’s accounts.

We work hard to keep Stelloo reliable, but it’s provided “as is” and may occasionally be unavailable. As far as the law allows, Stelloo isn’t liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for that order, except where the Refund Policy says otherwise. Nothing in these terms limits rights you have under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018.

We may update these terms as Stelloo grows. We’ll change the date at the top, and tell you in the app or by email about changes that matter. If you keep using Stelloo after a change, the new terms apply.

These terms are governed by the laws of the Federal Republic of Nigeria. If there’s a problem, contact us first and we’ll try to resolve it quickly. Disputes that can’t be settled that way go to the courts of Lagos State.

Questions about these terms? Email akinlarab1@gmail.com or message us on WhatsApp at +234 805 858 0981. See Contact for all the ways to reach us.