Refund Policy

• You can cancel from the order page in the app at any time before a runner collects your items.
• If you’ve paid, you get a full refund of everything you paid, including the pickup and delivery fee. It starts automatically the moment you cancel; you don’t need to ask.
• If you haven’t paid yet, cancelling costs nothing.

• Refunds go back to the way you paid (the same card or account), through our payment partner Paystack.
• Once we start a refund, it usually shows up within 5–10 working days, depending on your bank. Your order page shows the refund status.
• If you paid by bank transfer or USSD and Paystack needs your account details to send the money back, we’ll contact you.
• If a refund fails or takes longer than 10 working days, contact us with your order number and we’ll chase it.

If we can’t complete your order (for example, the laundry becomes unavailable before pickup), we cancel it and refund you in full automatically.

Once a runner has collected your items, the order can’t be cancelled in the app because the laundry and runners are already working on it. Contact us and we’ll help. If the laundry hasn’t started cleaning, we can usually bring your items back and refund the laundry charge; the pickup and delivery fee covers trips already made, so it may not be refundable.

Tell us within 48 hours of delivery, with your order number and photos where you can. We’ll look into it with the laundry and runner and then:

• Not properly cleaned: we’ll collect the items and have them re-cleaned for free, or refund the charge for those items.
• Missing item: we’ll trace it with the laundry and runner. If it can’t be found, we’ll refund the charge for that item and agree fair compensation with you.
• Damaged item: where the damage was caused by the laundry or runner, we’ll refund the charge for that item and agree fair compensation, taking into account the item’s age and condition.

We can’t cover damage from normal wear and tear, items cleaned as their care label says, colour run or shrinkage in items without a care label, faults the item already had, or things left in pockets. See our Terms of Service for the full list.

WhatsApp +234 805 858 0981 or email akinlarab1@gmail.com, and include your order number (it starts with ORD-).